Watch Service and Repair

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From Timex to Rolex from Chinese to Swiss, we service almost every make and model of watch, whether it is a simple battery replacement or a complete overhaul we do it all. However, quality watch repair is complicated and lengthy, and good watchmakers are extremely hard to find. The watchmaker who services all of our watch related needs, beyond simple battery replacement and watch band services, has been repairing watches since the late 1980′s. He carries certifications from both Rolex and Tag-Heuer and is also the treasurer of the local watchmaker’s guild. Our watchmaker provides our customers with not only knowledgeable and skilled experience but convenience as well. Since he is a Greensboro local and works from his home, your favorite watch does not have to be shipped to Switzerland to be repaired.

Watch repair is not a simple or easy process and requires an extensive amount of time to do well. Because watches are highly sophisticated machines, consisting of hundreds of minuscule parts which all must be precisely placed for any timepiece to function correctly. Also, many repairs on older watches are subject to the availability of highly specialized pieces that may no longer be available from the manufacturer or be in scarce supply.

We service all makes, models and age watches, such as Audemars Piguet, Breguet, Rolex, Raymond Weil, Tag-Heuer, Vacheron Constantine, Omega, Glashutte, Sinn, Seiko, Citizen, Swiss Army, Zenith, Montblanc, Elgen, Pulsar, Gucci, Movado, and Timex.

Unlike many jewelers, we will accept any watch for repair, perform an estimate for you and our staff will keep you informed of any delay by material back orders, delays with our watchmaker or factory services.

Watch Battery Replacement Options

Almost all watch batteries can be replaced in our store while you wait. We offer three distinct watch battery options (listed below) to suit your individual needs better. We write all of our warranties on the inside back of the watch, so there is no need to keep track of any paperwork or receipts. As a courtesy, we also set the time and date of every watch we service. Each price includes tax.

Lifetime Warranty – $35 silver oxide / $50 lithium*
If you would like to only pay ONCE for all the batteries we will EVER put in your watch; then this warranty is for you. Under this warranty, we replace the battery and refurbish or replace the gasket** for the lifetime of the watch at no extra cost.

Three Year Warranty – $25 silver oxide / $40 lithium
Under this warranty, in addition to replacing the battery for three years, we also refurbish or replace the gasket* at no extra cost.

Basic Battery – $15 silver oxide / $20 lithium
We warranty all of our batteries for at least one year. At this level, If the gasket* needs replacement there is an additional $5 charge.

*Lithium batteries are required only for watches that already contain a lithium-ion cell. Lithium batteries cannot be used in a watch that uses a silver oxide battery. Watches that commonly contain a lithium cell are those with a digital display of any kind or have an illuminating dial. For example, any watch that says “Timex Indiglo” on the dial will require a lithium cell.

**If the watch is indicated by the manufacturer to be water resistant, the gasket provides a way to maintain that resistance, allowing the wearer to (depending on the level of water resistance indicated) wash their hands, shower, swim, etc., without fear of damaging their watch.

Watch Band Adjustments – $13

We are happy to size any watch band that can be sized. We cannot enlarge a bracelet without the proper links; if you have the links to expand it, we will be extremely happy to do it for you. Watch band adjustments can be made in our store while you wait.

Higher End Swiss Watches – $75 + tax

Many high-quality Swiss watch manufacturers, such as Tag-Heuer, Omega, Raymond Weil, and many others, suggest you send the watch to the factory for a battery replacement, often costing over $200. When servicing these watches we: replace the battery and lubricate the case and crown gaskets; It may seem simple, but without proper training, a watch can get damaged during this process. We train our associates to be able to perform battery replacements on watches of this caliber without causing any harm to the watch. Watches in this category, batteries carry our basic one year warranty.

 

Need a new watch?

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If your current watch is broken, beyond repair, or you are looking for a new timepiece, we carry our brand of private label watches. From classy to sporty and everywhere in between, Diadem watches contain all Swiss parts that get assembled in the USA. They also feature highly scratch resistant, genuine, sapphire crystals and come in a multitude of sizes and styles for both men and women. Excellent quality and reasonably priced, our watches all come with our Lifetime battery warranty, so you never pay for a battery for the life of the watch.